Cookie Policy

The website https://rockspa.cz (the "website") is operated by RKR Estate Group, s. r. o., Company ID 11731362, with its registered office at Varšavská 715/36, 120 00 Prague, Czech Republic (the "Operator" or "we"). The website uses cookies and similar technologies (for simplicity, we refer to all of them as "cookies"). This document explains which cookies we use, what they are for and how you can manage your consent.

1. Cookies are small text files stored in your browser when you visit a website. On your next visit, they may be sent back to our server or to the server of the relevant third party.
2. Browser local storage allows the website to store data directly in your browser, such as your consent settings or login details. Unlike cookies, this data is not automatically sent to the server.
3. Scripts are pieces of program code that make the website work properly and interactively. They run on our server or on your device.
4. Web beacons (pixels) are small invisible images or pieces of code used to track website traffic. They can be used to store various data about your visit.

1. Functional (strictly necessary) cookies ensure the basic functioning of the website, such as storing your cookie settings, logging in to your customer account, completing a reservation and processing a secure payment. We store these cookies without your consent because they are necessary to provide the service (Section 89(3) of Act No. 127/2005 Coll., on Electronic Communications).
2. Statistics cookies help us understand how visitors use the website so that we can improve it. We store them only with your consent.
3. Marketing cookies are used to create user profiles, display advertising or track users across websites. We do not currently use them on this website. If we introduce them in the future, we will store them only with your consent.

• rockspa_cookie_consent

  Provider

  RockSpa (local storage)

  Category

  Functional

  Purpose

  Stores your cookie consent settings

  Retention

  12 months

• om.booking.draft.v1, om.voucher.code.*

  Provider

  RockSpa (session storage)

  Category

  Functional

  Purpose

  Keeps your reservation in progress (without personal data) and the purchased voucher code after returning from payment

  Retention

  Until the browser is closed

• Payment gateway cookies

  Provider

  Payment gateway provider

  Category

  Functional

  Purpose

  Secure processing of online payments; stored on the payment gateway's pages

  Retention

  According to the payment gateway provider's policy

• _ga

  Provider

  Google Ireland Limited (Google Analytics)

  Category

  Statistics

  Purpose

  Distinguishes individual visitors for traffic statistics

  Retention

  2 years

• _ga_*

  Provider

  Google Ireland Limited (Google Analytics)

  Category

  Statistics

  Purpose

  Maintains session state for traffic statistics

  Retention

  2 years

1. When you first visit the website, we display a banner with information about cookies. You can accept all optional cookies, reject all of them, or choose individual categories in the settings.
2. We store statistics and marketing cookies only after you have given your consent. Rejecting them does not limit your ability to use the website or make a reservation.
3. You can change or withdraw your consent at any time using the button below or the "Cookie settings" link in the website footer. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
4. We keep your consent for 12 months. After that, we will ask you to decide again.

1. You can delete cookies in your web browser automatically or manually, block them from being stored, or set your browser to notify you each time a cookie is stored. Instructions can be found in your browser's help section.
2. If you block all cookies, including functional ones, the website may not work properly; for example, you may not be able to complete a reservation or log in to your customer account.
3. If you delete cookies in your browser, we will ask for your consent again on your next visit.

1. If we process your personal data through cookies, you have the following rights under the General Data Protection Regulation (GDPR):
   • the right of access to your personal data,
   • the right to rectification of inaccurate data,
   • the right to erasure,
   • the right to restriction of processing,
   • the right to data portability,
   • the right to object to processing,
   • the right to withdraw your consent at any time.
2. To exercise your rights, please contact us using the details below.
3. If you believe that we handle your data in breach of the law, you have the right to lodge a complaint with the Czech Office for Personal Data Protection (www.uoou.gov.cz). However, we would appreciate it if you contacted us first so that we can resolve the matter.
4. Detailed information on the processing of personal data can be found in our Privacy Policy.

RKR Estate Group, s. r. o.Company ID: 11731362Varšavská 715/36, 120 00 PragueCzech RepublicWebsite: https://rockspa.czE-mail: info@rockspa.czPhone: +420 773 972 699